Privacy Policy
Effective date: October 24, 2026
Ohana Laundry Services, LLC (“Ohana Laundry,” “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, and share information when you contact us, request a quote, use our website, submit a Facebook or Instagram lead form, or arrange laundry services.
Information we collect
Depending on how you interact with us, we may collect your name, business name, email address, phone number, pickup or delivery address, service preferences, laundry volume estimates, messages, and other information you choose to provide. For orders, we may receive transaction and order information from our ordering or payment service providers. Our website and third-party services may also collect basic technical information, such as device, browser, IP address, and usage information.
How we use information
We use information to respond to inquiries, prepare quotes, schedule and provide laundry services, communicate about orders, process payments through service providers, maintain business records, improve our services, protect against fraud, and comply with applicable law. If you separately sign up for offers or rewards, we may use the contact information you provide to send the communications you requested, subject to applicable consent and opt-out requirements.
Facebook and Instagram lead forms
If you submit an Ohana Laundry lead form on Facebook or Instagram, we receive the details you choose to submit and use them to contact you about your requested commercial laundry services or quote. Submitting a quote request does not, by itself, enroll you in promotional text messages. Meta also processes information under its own policies.
When we share information
We may share information with service providers that help us operate our business, such as laundry ordering, scheduling, payment processing, website hosting, email, and customer communications providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a legitimate business transfer. We do not sell customer contact lists. Service providers handle information according to their own terms and applicable agreements.
Marketing choices
We do not currently operate a promotional text-message database. If we offer promotional email or text programs in the future, we will seek any consent required by law and provide applicable opt-out options. You can ask us not to send promotional communications by contacting us at the email below. Service-related messages about an inquiry or order may still be necessary.
Retention and security
We retain information as reasonably needed to respond to requests, provide services, maintain records, resolve disputes, and meet legal obligations. We use reasonable safeguards appropriate to our business, but no website, transmission, or storage method is completely secure.
Your choices and requests
You may contact us to request access to, correction of, or deletion of information we hold about you, subject to applicable law and legitimate recordkeeping needs. We will review and respond to requests as required by applicable law.
External services and links
Our website may link to third-party ordering, payment, social media, or map services. Their collection and use of information are governed by their own privacy policies. We encourage you to review those policies before providing information.
Children
Our services and lead forms are intended for adults and business customers, not children under 13. We do not knowingly seek personal information from children under 13.
Updates
We may update this policy to reflect changes in our services or practices. We will post the revised policy here with an updated effective date.
Contact us
Ohana Laundry Services, LLC
2909 Walnut Bend Lane
Houston, TX 77042
Email: info@ohanalaundry.com
Phone: (737) 442-3303